At SweetPNG, we offer both digital downloads and physical products. Please review the information below to understand how your order will be delivered.

Digital Downloads

No physical product will be shipped for digital purchases.

Once your payment has been successfully processed, your digital files will be available immediately.

You can access your downloads by:

• Clicking the download link provided after checkout.
• Logging into your SweetPNG account and visiting My Account > Downloads.
• Using the download link included in your order confirmation email (when applicable).

All purchased files are delivered without watermarks.

Please Note:

• Product photos and mockups are provided for demonstration purposes only and are not included with your purchase unless specifically stated.
• Because digital products are delivered instantly, they cannot be returned or exchanged. Please review our Refund Policy for additional information.

Processing Time for Physical Products

Our physical products are made to order or produced in small batches.

Orders typically require 5–10 business days (Monday–Friday, excluding holidays) to be processed before shipment.

During holidays, new product launches, promotions, or periods of unusually high order volume, processing times may be extended slightly. We appreciate your patience while we carefully prepare your order.

Processing time is separate from shipping time.

Shipping Methods

United States

Orders are shipped primarily through USPS with tracking.

Available shipping methods may include:

• USPS Ground Advantage
• USPS Priority Mail
• Other carrier options when available at checkout

Shipping transit times are estimates provided by the carrier and are not guaranteed.

Estimated transit times:

• USPS Ground Advantage: approximately 3–5 business days
• USPS Priority Mail: approximately 1–3 business days

International Shipping

International orders are shipped through USPS International when available.

Delivery times vary depending on the destination country, customs processing, and local postal services.

Customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their country.

SweetPNG is not responsible for delays caused by customs or international postal services.

Free Shipping

We offer FREE U.S. shipping on orders of $65 or more (before taxes and after discounts, unless otherwise stated).

Free shipping applies only to qualifying domestic orders.

Order Tracking

Once your physical order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow 24–48 hours for tracking information to begin updating after your package has been accepted by the carrier.

Once a package has been transferred to the shipping carrier, delivery times and tracking updates are controlled by the carrier.

Incorrect Shipping Information

Please carefully verify your shipping address and email address before placing your order.

SweetPNG is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect information provided during checkout.

If a package is returned to us because of an incorrect or undeliverable address, we will gladly reship the order after the customer pays any additional shipping charges.

Digital download customers who entered an incorrect email address can still access their purchased files by logging into their SweetPNG account.

Lost, Delayed, or Stolen Packages

Once an order has been accepted by the shipping carrier, the carrier becomes responsible for delivery.

If your tracking shows your package as delivered but you have not received it, we recommend:

• Checking around your property.
• Asking household members or neighbors.
• Contacting your local USPS office.
• Filing a claim directly with the shipping carrier if necessary.

While we are happy to help guide you through the process, SweetPNG cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• Clear photos of the damaged item(s)
• Photos of the shipping packaging
• A brief description of the issue

If your claim is approved, we may provide a replacement, store credit, or another appropriate resolution in accordance with our Refund & Replacement Policy.

Order Changes & Cancellations

Because orders begin processing quickly, we cannot guarantee that changes or cancellations can be made after an order has been placed.

If you need assistance, please contact us as soon as possible, and we will do our best to accommodate your request before production or shipment begins.

Questions?

If you have any questions about your order, shipping, or delivery, please visit our FAQ page or contact us through our Contact Us page.

We're always happy to help and appreciate your support of SweetPNG!